SugarbushVacations.com Frequently Asked Questions

What properties do you offer?

We offer a small but select group of beautiful vacation properties in the Mad River Valley to meet any vacationer's needs, any season of the year.  We are not a realtor; these are our privately owned and personally managed properties and they reflect our personal care and tastes.  Click on the links to learn more about them:

Stony Hill Farm -- a private 27 acre mountaintop estate that offers a luxury post and beam homestead, offered with or without a large lower-level apartment, beautiful property with barn, gardens, fields, streams, and a private antique guest cottage, all within minutes of the ski areas and all Valley activities.

The Retreat at Southface -- a luxury tri-level contemporary townhouse villa right off the Sugarbush Access road, with indoor private hot tub.

Joslin Gardens Suite -- a beautifully appointed private apartment on one of the most distinctive properties in historic Waitsfield, with expansive porch and private gardens.

We also offer a vacation property outside of the Valley:  Wildflower Farm, a 100 acre farm with equestrian facility in beautiful Poultney, Vermont.


Do you have a cancellation policy?

For daily/weekly rentals, thirty (30) days' notice is required for cancellation. Cancellations that are made more than thirty (30) days prior to the arrival date will incur no penalty. Cancellations or changes that result in a shortened stay, or that are made within 30 days of the arrival date will not receive any refund unless re-rented by another party of equal value, in which case a $50 fee will be assessed.

Monthly renters must cancel one hundred twenty (120) days prior to check-in. Changes resulting in a shortened stay must be made at least ninety (90) days prior to check-in in order to receive any refund.


How are payments scheduled?

An advance payment equal to 50% of the rental rate, plus the full amount of the security deposit, is required at booking. The advance payment should accompany the completed contract, which will guarantee your reservation.  The advance payment will be applied toward the rent, and the security deposit will be held until after your stay is completed (see information on security deposits below).  The balance of rent is due thirty (30) days before your arrival date.


Is there a minimum stay?

Each property has different policies regarding minimum stay.  We rent our properties by the day, week, and in some cases monthly or seasonally.  Please check our rates pages for each property for details.  Note that a minimum stay may be required for provisioning services to be provided.


Are bed linens and towels included?

Yes, we supply all linens, blankets and towels.  Rates include a one-time linen-towel setup; daily maid service is not included in the rental rate however we would be happy to arrange this service for you for an additional charge.

All of our Sugarbush area homes are equipped with full kitchens, dishes, pots, glassware, utensils, major and minor appliances.  For an additional charge, we offer a complete provisioning service with shopping services, daily maid service, flowers, and more.


Is smoking allowed?

Sorry, smoking is not permitted in or around any of the buildings on our properties.  Note there is a $250 fee assessed (plus additional damages that apply) for anyone found smoking at our properties.


Are children allowed?

Absolutely!  We welcome families with children.  We do require that children keep an eye on their parents at all times. We do not rent to vacationing students or singles under 25 years of age unless accompanied by an adult guardian or parent.


Are pets allowed?

Pets are not allowed; exceptions may be made in the following properties with our express advance permission only:

Wildflower Farm:  Horses with advance reservation of equestrian facility; dogs on case by case basis

Stony Hill Farm:  Horses with advance reservation of equestrian facility


Do the properties have internet access?

Most of our properties come with high speed and/or wireless high speed internet access.  Some have computers on site, some have docking stations with printers and fax machines.  Check out the amenities pages for the property you are interested in to find out what is available.


Do the properties have telephone?

All properties have a telephone, which permit unlimited incoming and local outgoing calls.  Answering machines are on site.  The phone number for your property will be sent to you prior to your arrival date.


Do I need to sign a rental agreement to reserve the rental date?

To reserve your rental date all you need to do is submit a reservation request.  Please check our availability calendars prior to submitting this form.  We will review your request within 24 hours and will send you a confirmation of your reservation with instructions on how to contract and pay for your reservation.

You will be able to pay for your vacation using our secure payment service, Paypal.  If you prefer to pay using a personal check, please contact us and we will provide a mailing address for you to send your payment.


Is there a security deposit required?

Yes, a security deposit will be taken on all rentals; the amount of the security deposit varies with the properties.  The security deposit is refundable within (14) days after departure, less any damages.  The deposit can be withheld to cover damage to property or contents, garbage removal, pet damage, uncollected rents, unreturned keys, excessive cleaning, early check-ins/late check-outs, or any other damages incurred.  Our guests understand that if damages should exceed the amount of the deposits that they are fully responsible for all costs associated with them, and agree that they will pay any of our legal costs should we need to incur them to collect damages.


Where do we get a key to the property?

Keys are located in a push button key storage box attached to or near the building close to the main entrance.  The location and combination to the key storage unit will be forwarded to you prior to your arrival date. These combinations change frequently, so be sure you have the one corresponding to your current rental date.

Once the combination is punched in, the lid will pop open.  You will need to set the combination again to put the lid back on the unit.  We ask that once you remove the key from the storage box and enter the home, please immediately place the key back in the box.  There will be an additional key inside the home for your use during your stay. 


What are the check in and check out times?

Check in is 4 PM on the day of arrival and check out is 10 AM the day of departure.  If you have special needs regarding check in/out times, please let us know and we will do the best we can to accommodate you.


What are the procedures when departing?

First of all, we ask that you leave our homes in the same condition you would expect to find your own home after personal guests leave.  

Please turn thermostat down to 55 degrees, close all windows, put dirty dishes in dishwasher and run it, take all garbage outside to cans and return the house key to the key lock box.  Please leave doors to bathrooms open, and ensure that there is no fire in fireplaces and that all ashes in woodstove/fireplace have been cooled before leaving the premises.  Please also leave any unused food and supplies at the property upon your departure.  Each property will have its own instructions regarding what needs to be done prior to departure; please make sure you take a look at this list before you leave.


Who can I contact with questions?

Please don't hesitate to contact us if you have any questions that you would like to discuss with us in person, or if you would simply prefer to talk to someone one on one.  

For general questions: info@sugarbushvacations.com

Links, site corrections, etc.:  webmaster@sugarbushvacations.com

Payment/reservation logistics:  reservations@sugarbushvacations.com

Vacation planning, questions about the area:  concierge@sugarbushvacations.com

Shopping, provisions service: shopping@sugarbushvacations.com

Questions about Stony Hill Farm:  shf@sugarbushvacations.com

Questions about The Retreat at Southface:  retreat@sugarbushvacations.com

Questions about Joslin Gardens Suite:  jgs@sugarbushvacations.com

Questions about Wildflower Farm:  wildflower@sugarbushvacations.com


What is SugarbushVacations.com?

We select, design, and offer for rental our beautiful Vermont vacation homes.  While we work together to offer our properties through our website located at sugarbushvacations.com, the owners of each property are fully responsible for managing it.  All inquiries through the website for a particular property will be directed to its owner, who will personally manage all aspects of the transaction.  When inquiring about a specific property, the user understands that the owners of other properties on the website are in no way responsible for the transaction or rental that may result.


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Copyright ©2006 SugarbushVacations.com.  SugarbushVacations.com markets our own professionally designed and decorated ski and country homes for vacation rental.  We offer a distinctive selection of homes to provide the most luxurious of year-round vacation experiences in the beautiful Mad River Valley of Vermont.  SugarbushVacations.com will not be liable for any loss, injury, claim, liability, or damage of any kind resulting from this web site or from rental of the properties advertised on it; user understands that by inquiring about a property on this site they will be communicating directly with its owner, and the owners of other properties advertised on this site are not a party to this transaction --  see complete Terms of Use.