Frequently Asked Questions|
What properties do you offer?
offer a small but select group of beautiful vacation properties in the Mad
River Valley to meet any vacationer's needs, any season of
the year. We are not a realtor; these are our
privately owned and personally managed properties and they
reflect our personal care and tastes. Click on the
links to learn more about them:
Stony Hill Farm
-- a private 27
acre mountaintop estate that offers a luxury post and beam
homestead, beautiful property
with barn, gardens, fields, streams, and an epic treehouse
pavilion, all within minutes of the ski areas and all
The Retreat at Southface -- a
luxury tri-level contemporary townhouse villa right off the Sugarbush
Access road, with indoor private hot tub.
We also offer a vacation property outside of the Valley:
Wildflower Farm, a 100 acre
farm with equestrian facility in beautiful Poultney,
Do you have a cancellation policy?
Cancellation policies vary by property. Please
contact the property owner directly. If no
cancellation policy is stated, none should be assumed.
How are payments
An advance payment equal to 50% of the rental rate, plus
the full amount of the security deposit, is required at
booking. For some properties, security may not be
required until the final payment. The advance payment should accompany the
completed contract, which will guarantee your reservation.
The advance payment will be applied toward the rent, and
the security deposit will be held until after your stay is
completed (see information on security deposits below).
The balance of rent is due thirty (30-45) days before your
arrival date (varies based on property).
Is there a
Each property has
different policies regarding minimum stay. We rent
our properties by the weekend, week, and in some cases
monthly or seasonally. Please check our rates pages
for each property for details.
Are bed linens and towels included?
This varies by property, you should ask at the time of
booking. If linens are not included in the rental
price, they may be requested and can be provided for an
additional fee. Blankets and pillows are provided in
all properties; also note that
daily maid service is not included in the rental rate.
All of our Sugarbush area homes are equipped with full kitchens, dishes,
pots, glassware, utensils, major and minor appliances.
For an additional charge and advance
notice, we can provide a
provisioning service with shopping services, daily maid service, flowers, and more.
Is smoking allowed?
Sorry, smoking is not permitted in or around any of the buildings on
our properties. Note security deposit will be
forfeited (and additional damages may apply) for anyone found smoking at our properties.
Are children allowed?
welcome families with children. We do require that
children keep an eye on their parents at all times.
We do not rent to guests under 30
years of age unless accompanied by an adult guardian or
Are pets allowed?
Stony Hill Farm:
Horses with advance reservation of equestrian facility;
dogs on case by case basis
Farm: Horses with advance reservation of
equestrian facility; dogs on case by case basis
When pets are allowed,
you should understand: that there may be a per diem pet
fee, that ALL damages caused by your pet are your
responsibility, that an "excessive cleaning" fee is common
and may be assessed at the conclusion of your stay to
cover doggie-related cleaning such as floor cleaning and hair
vacuuming, etc., that we ask that your pets not be left
alone in the homes while you are away unless crated or
confined, and that pets are not allowed on furniture or
properties have internet access?
Most of our properties come with high speed and/or
wireless high speed internet access. Some provide printers. Check out the amenities
pages for the property you are interested in to find out
what is available.
properties have telephone, television?
All properties have a telephone, which permit unlimited local outgoing calls.
Long distance calls can be made with a calling card, in
addition, most of our properties have excellent cell
service. Television availability varies by property.
Some have cable television, some offer internet/demand TV.
Ask property owners for information.
Do I need to sign
a rental agreement to reserve the rental date?
contact us directly to discuss your visit, and we will
send you a contract. Your reservation will not be
confirmed until we receive both your signed contract and
You will be able to
pay for your vacation using a credit card via
Paypal. If you
prefer to pay using a personal check, please
contact us and we will provide
a mailing address for you to send your payment.
Is there a
security deposit required?
Yes, a security deposit
will be taken on all rentals; the amount of
the security deposit varies with the properties. The security deposit is refundable within (14) days after
departure, less any damages. The deposit can be
withheld to cover damage to property or contents, smoking,
excessive garbage removal,
pet damage, uncollected rents, unreturned keys, excessive
cleaning, smoking charges, unauthorized guests or parties, early check-ins/late check-outs, or any other
damages incurred. Our guests understand that if
damages should exceed the amount of the deposits that they
are fully responsible for all costs associated with them,
and agree that they will pay any of our legal costs should
we need to incur them to collect damages.
Where do we get a
key to the property?
Keys are located in a push button key storage box attached
to or near the building close to the main entrance. The
location and combination to the key storage unit will be forwarded to
you prior to your arrival date.
change frequently, so be sure you have the one
corresponding to your current rental date.
Once the combination is punched in, the lid will pop
open. You will need to set the combination again to put
the lid back on the unit.
We ask that
once you remove the key from the storage box and enter the
home, please immediately place the key back in the box.
There will be an additional key inside the home for your
use during your stay.
What are the check in and check out times?
Check in is 4 PM on the day of arrival and check out is 10
AM the day of departure. If you have special needs
regarding check in/out times, please let us know and we
will do the best we can to accommodate you.
host a party or event at the properties?
While we would be thrilled to talk with you about
assisting in planning a special event, any parties or group
gatherings that exceed the number of people in the rental
party must be pre-approved and may require special
staffing, equipment or fees to be arranged in cooperation
with the owner only. If you are staying at one of
our homes and would like to host a dinner or barbecue
during your stay where additional people will be
attending, you must gain the written approval of the owner
prior to finalizing your reservation.
What are the procedures when departing?
First of all, we ask that you leave our homes in the same
condition you would expect to find your own home after
personal guests leave.
Please turn thermostat down to 55 degrees, close all
windows, put dirty dishes in dishwasher and run it, hand
wash pots and pans, strip beds and leave dirty linens and
towels in the bathtub, take all garbage outside to cans
and return the house key to the key lock box. Please
leave doors to bathrooms open, and ensure that there is no
fire in fireplaces and that all ashes in
woodstove/fireplace have been cooled before leaving the
premises (do not remove ash!). Each property will have its own
instructions regarding what needs to be done prior to
departure; please make sure you take a look at this list
before you leave.
Who can I contact
Please don't hesitate
to contact us if you have any questions that you would
like to discuss with us in person, or if you would simply
prefer to talk to someone one on one. Contact
What is SugarbushVacations.com?
We select, design, and offer for rental our beautiful
Vermont vacation homes. While we work together to
offer our properties through our website located
at sugarbushvacations.com, the owners of each property are
fully responsible for managing it. All inquiries
through the website for a particular property will be
directed to its owner, who will personally manage all
aspects of the transaction. When inquiring about a
specific property, the user understands that the owners of
other properties on the website are in no way responsible
for the transaction or rental that may result.
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Copyright ©2012 SugarbushVacations.com. SugarbushVacations.com markets our own
professionally designed and decorated ski and country homes
for vacation rental. We offer a distinctive selection of homes to
provide the most luxurious of year-round vacation experiences in the beautiful Mad River Valley of Vermont.
SugarbushVacations.com will not
be liable for any loss, injury, claim, liability, or damage of any kind
resulting from this web site or from rental of the properties advertised on it;
user understands that by inquiring about a property on this
site they will be communicating directly with its owner, and the owners of other properties advertised on this
site are not a party to this transaction -- see complete Terms of